售后(hou)服(fu)务工作

售后(hou)(hou)服(fu)(fu)务(wu)(wu)(wu)工作(zuo)历来是(shi)(shi)我(wo)公(gong)司(si)企业管理工作(zuo)的(de)(de)(de)(de)(de)重要(yao)(yao)部(bu)(bu)(bu)分，J9平(ping)(ping)台(tai)(tai)(tai)-J9（中(zhong)(zhong)国(guo)）一(yi)(yi)站(zhan)(zhan)式(shi)(shi)服(fu)(fu)务(wu)(wu)(wu)平(ping)(ping)台(tai)(tai)(tai)的(de)(de)(de)(de)(de)宗(zong)旨是(shi)(shi)：“质(zhi)量第(di)(di)一(yi)(yi)、用(yong)(yong)(yong)户(hu)(hu)(hu)第(di)(di)一(yi)(yi)”，多年的(de)(de)(de)(de)(de)实践J9平(ping)(ping)台(tai)(tai)(tai)-J9（中(zhong)(zhong)国(guo)）一(yi)(yi)站(zhan)(zhan)式(shi)(shi)服(fu)(fu)务(wu)(wu)(wu)平(ping)(ping)台(tai)(tai)(tai)深刻认识(shi)到(dao)产(chan)品(pin)(pin)售后(hou)(hou)服(fu)(fu)务(wu)(wu)(wu)工作(zuo)是(shi)(shi)产(chan)品(pin)(pin)质(zhi)量的(de)(de)(de)(de)(de)首要(yao)(yao)环节，是(shi)(shi)建(jian)立生产(chan)单位和(he)用(yong)(yong)(yong)户(hu)(hu)(hu)长期(qi)合作(zuo)关(guan)(guan)系(xi)的(de)(de)(de)(de)(de)有(you)力措施(shi)。为(wei)此(ci)，我(wo)公(gong)司(si)建(jian)立健(jian)全了(le)(le)“用(yong)(yong)(yong)户(hu)(hu)(hu)档案”“走访用(yong)(yong)(yong)户(hu)(hu)(hu)”“产(chan)品(pin)(pin)质(zhi)量跟踪”等到(dao)一(yi)(yi)系(xi)列(lie)制度，对(dui)(dui)用(yong)(yong)(yong)户(hu)(hu)(hu)反馈(kui)的(de)(de)(de)(de)(de)信(xin)息做(zuo)到(dao)有(you)问必(bi)答，包括外购外协(xie)件的(de)(de)(de)(de)(de)产(chan)品(pin)(pin)质(zhi)量。近(jin)年来市场(chang)竞争激烈，要(yao)(yao)保(bao)持(chi)(chi)与用(yong)(yong)(yong)户(hu)(hu)(hu)良好(hao)的(de)(de)(de)(de)(de)关(guan)(guan)系(xi)，树立较高的(de)(de)(de)(de)(de)用(yong)(yong)(yong)户(hu)(hu)(hu)信(xin)誉，我(wo)公(gong)司(si)采取了(le)(le)相(xiang)应的(de)(de)(de)(de)(de)积极措施(shi)，具体(ti)做(zuo)法是(shi)(shi)从原来持(chi)(chi)公(gong)司(si)交货改为(wei)需(xu)方(fang)现(xian)场(chang)交货，产(chan)品(pin)(pin)发出即派人(ren)员(yuan)到(dao)现(xian)场(chang)开(kai)箱清点移交，在运输过(guo)程中(zhong)(zhong)损坏的(de)(de)(de)(de)(de)零(ling)(ling)部(bu)(bu)(bu)件由(you)我(wo)公(gong)司(si)负责处理，短缺(que)的(de)(de)(de)(de)(de)零(ling)(ling)部(bu)(bu)(bu)件也有(you)我(wo)方(fang)负责提供，需(xu)要(yao)(yao)J9平(ping)(ping)台(tai)(tai)(tai)-J9（中(zhong)(zhong)国(guo)）一(yi)(yi)站(zhan)(zhan)式(shi)(shi)服(fu)(fu)务(wu)(wu)(wu)平(ping)(ping)台(tai)(tai)(tai)配合调(diao)试(shi)的(de)(de)(de)(de)(de)，现(xian)场(chang)服(fu)(fu)务(wu)(wu)(wu)人(ren)员(yuan)的(de)(de)(de)(de)(de)调(diao)试(shi)结(jie)束后(hou)(hou)还(hai)可(ke)根(gen)据需(xu)方(fang)要(yao)(yao)求留下来保(bao)驾(jia)，即使是(shi)(shi)逢(feng)年过(guo)节也不撤回来，直至(zhi)需(xu)方(fang)满意为(wei)止。我(wo)公(gong)司(si)对(dui)(dui)国(guo)家重点项目(mu)或零(ling)(ling)星项目(mu)都(dou)一(yi)(yi)视同仁(ren)，只要(yao)(yao)用(yong)(yong)(yong)户(hu)(hu)(hu)需(xu)要(yao)(yao)，J9平(ping)(ping)台(tai)(tai)(tai)-J9（中(zhong)(zhong)国(guo)）一(yi)(yi)站(zhan)(zhan)式(shi)(shi)服(fu)(fu)务(wu)(wu)(wu)平(ping)(ping)台(tai)(tai)(tai)就要(yao)(yao)服(fu)(fu)务(wu)(wu)(wu)好(hao)。对(dui)(dui)待(dai)大(da)型项目(mu)由(you)于(yu)发货周(zhou)期(qi)长，J9平(ping)(ping)台(tai)(tai)(tai)-J9（中(zhong)(zhong)国(guo)）一(yi)(yi)站(zhan)(zhan)式(shi)(shi)服(fu)(fu)务(wu)(wu)(wu)平(ping)(ping)台(tai)(tai)(tai)还(hai)根(gen)据用(yong)(yong)(yong)户(hu)(hu)(hu)安装(zhuang)需(xu)要(yao)(yao)，从发货安装(zhuang)开(kai)始(shi)派人(ren)员(yuan)配合直至(zhi)项目(mu)全部(bu)(bu)(bu)结(jie)束，如上海杨树浦(pu)电厂输送(song)工程，我(wo)方(fang)服(fu)(fu)务(wu)(wu)(wu)人(ren)员(yuan)在现(xian)场(chang)近(jin)一(yi)(yi)年配合安装(zhuang)，得到(dao)了(le)(le)用(yong)(yong)(yong)户(hu)(hu)(hu)的(de)(de)(de)(de)(de)赞赏。由(you)于(yu)我(wo)公(gong)司(si)重视产(chan)品(pin)(pin)质(zhi)量，加强(qiang)了(le)(le)产(chan)品(pin)(pin)的(de)(de)(de)(de)(de)售后(hou)(hou)服(fu)(fu)务(wu)(wu)(wu)，得到(dao)了(le)(le)新、老用(yong)(yong)(yong)户(hu)(hu)(hu)的(de)(de)(de)(de)(de)好(hao)评(ping)，销售形势较好(hao)，生产(chan)规模(mo)逐年扩大(da)，保(bao)持(chi)(chi)了(le)(le)企业良好(hao)的(de)(de)(de)(de)(de)发展势头(tou)。